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How to integrate Pagerduty with Slack

A step-by-step guide to bring PagerDuty into your Slack workspace

When a server goes down, you need to know the moment it happens. But it can be easy to ignore something that isn't right in front of you. One place that you are probably paying attention to throughout the workday is Slack, so bringing alerts from PagerDuty into your Slack workspace makes sense for a lot of organizations.

What you’ll need

  • Admin, Global Admin, or Account Owner user level on your PagerDuty account
  • Administrator level permissions on your Slack workspace

Installing PagerDuty in Slack

1. Log in to pagerduty.com and go to pagerduty.com/integrations/. (You can also navigate there by clicking on Integrations in the top menu from the homepage.)

2. Search for Slack and hit the add button next to it. This will require you to confirm your identity to PagerDuty.

3. Connect your Slack workspace:

Screenshot of the Pagerduty/Slack integration authorization screen

Screen for selecting a Slack workspace in the Pagerduty/Slack integration

If you aren’t logged in to Slack in your web browser already, you will need to do so now. If you are already logged in, make sure you have the correct workplace selected:

Screenshot of the permissions page in the Pagerduty/Slack integration

To be able to trigger incidents, you’ll need to authorize Pagerduty to perform a number of actions:

  • Access and modify information about your channels
  • Add slash commands and add actions to messages (and view related content)
  • Access information about your workspace
  • Send messages as [Workspace Name] for Slack
  • Send messages as yourself
  • Access your workspace’s profile information

Pagerduty has a rundown of why each of these permissions is needed within their Slack Integration Guide.

4. Add Slack channel connections to associate PagerDuty sources with the appropriate Slack Channel.

If you used a private channel for one of your connections, you will need to add @pagerduty to the channel in Slack to complete the connection.

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