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⚠️ Severity levels

What are severity levels?

A severity is an estimate of how impactful a given incident is to the business.

What are the default severity levels?

By default, Allma’s technical incident workflow ships with industry standard severity options ranging from SEV-3 (something is broken but minimal customer impact) to SEV-0 (everything is down, sever customer impact). You can find the full definitions below:

SEV-0

Severe service outage. Service functionality considered down for all or large portions of customers.

SEV-1

Service outage or degradation that impacts customers.

SEV-2

Service or tool outage or degradation that impacts employees, vendors, partners, or other internal stakeholders.

SEV-3

Service or tool outage that has minimal or no impact but requires a response.

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