⚠️ Severity levels
What are severity levels?
A severity is an estimate of how impactful a given incident is to the business.
What are the default severity levels?
By default, Allma’s technical incident workflow ships with industry standard severity options ranging from SEV-3 (something is broken but minimal customer impact) to SEV-0 (everything is down, sever customer impact). You can find the full definitions below:
SEV-0
Severe service outage. Service functionality considered down for all or large portions of customers.
SEV-1
Service outage or degradation that impacts customers.
SEV-2
Service or tool outage or degradation that impacts employees, vendors, partners, or other internal stakeholders.
SEV-3
Service or tool outage that has minimal or no impact but requires a response.