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⏲️ Incident reminders

What are incident reminders?

Incident reminders will remind whoever created the incident when a note has not been added to the timeline for 30 minutes. The reminder is not repeated every 30 minutes - only 30 minutes after a new note is added.

Incident reminders are disabled by default - you can enable them for your team, as needed.

How do I enable incident reminders?

To enable reminders when a note has not been recently added:

  1. Navigate to your general settings
  2. Under the section "Remind active incident channels to post regular updates?", choose "Enable incident reminders"

Can I disable reminders when a note has not been recently added?

Yes, reminders can be disabled. Note that disabling reminders will disable them for all incidents.

To disable reminders when a note has not been recently added:

  • Navigate to your general settings
  • Under the section "Remind active incident channels to post regular updates?", choose "Disable incident reminders"

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