⏲️ Incident reminders
What are incident reminders?
Incident reminders will remind whoever created the incident when a note has not been added to the timeline for 30 minutes. The reminder is not repeated every 30 minutes - only 30 minutes after a new note is added.
Incident reminders are disabled by default - you can enable them for your team, as needed.
How do I enable incident reminders?
To enable reminders when a note has not been recently added:
- Navigate to your general settings
- Under the section "Remind active incident channels to post regular updates?", choose "Enable incident reminders"
Can I disable reminders when a note has not been recently added?
Yes, reminders can be disabled. Note that disabling reminders will disable them for all incidents.
To disable reminders when a note has not been recently added:
- Navigate to your general settings
- Under the section "Remind active incident channels to post regular updates?", choose "Disable incident reminders"