🔌 Allma Actions in Slack Connects
What are Allma Actions in a Slack Connect?
Allma will respond with helpful actions to take when your team members are @ mentioned by an external party – usually customers – in a Slack Connect channel.
Make sure Allma installed in your workspace.
- Add Allma to the Slack Connect channel you want these actions in:
nowhen Allma asks you if this is an internal channel bugs and feature requests are reported in
- You're all set
What are the actions?
Bring in collaborators
Privately message the team members you want to bring into the channel and give them the context they need to jump in and help. Your customers will not see the messages you send one another in a Slack Connect when you use this.
Push a link to the message and added context to your teammates in an internal Slack Channel.
Add to Jira
Create a ticket in Jira for your team to work through.
Set a reminder for yourself to come back to this message in the future.