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🎬 Allma actions

What are Allma actions?

Allma actions prompt your team to quickly route, prioritize, and resolve the incidents, bugs, and feature requests streaming at them inside Slack.

Configuration guide

  1. Add Allma to your dev team channels
  2. Click yes when Allma asks you if people share bugs and feature requests in this channel
    Screen Shot 2022-08-09 at 11.58.44 PM.png

As links containing bugs, feature requests, or incidents come into your team's channel, Allma will prompt your team to route, prioritize, and resolve them.

What does each action do?

Add to Jira

Quickly create tickets on any of your team's Jira boards. Allma will sync the status of that ticket (open / closed) back to the thread so everyone can keep collaborating in Slack. Also, Allma will render the Slack message in Jira with a link back to the conversation so whoever picks up the ticket knows where to go to find more information.

Quick channel

Open Allma's workflow modal, choose the appropriate channel type, and jump into the collaborating with your team.

Gather context

Ask questions and gather their answers in a strcutured format, right inside the thread. Push those into Jira when you have enough context to work on it.

gather-context-demo-2-0.gif

Remind

Use Allma's reminders to manage keep priortize, close out, and re-set reminders on messages you don't want to lose track of.

FAQ

What links do you recognize?

  • Zendesk
  • Freshdesk
  • Intercom
  • Salesforce
  • Service Now
  • Hubspot
  • Jira
  • Zoom
  • Loom
  • Gong
  • Sentry
  • Log Rocket

Are we missing a key link? Let us know at support@allma.io

If Allma was already in my channel, do I need to change anything?

Yes. You need to remove Allma and then re-add Allma to the channel. If you cannot remove Allma, or get an error like the one below, please use the slash command /allma leave

Screen Shot 2022-08-10 at 12.16.27 PM.png

Once you re-add Allma you will be prompted to answer if this channel receives bugs and feature requests. Click yes.

Screen Shot 2022-08-09 at 11.58.44 PM.png

How do I configure Jira?

Check out our docs

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