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πŸ“‹ Add to Jira

Slack messages can be turned into Jira tickets easily with the "Add to Jira" Slack message shortcut

"Add to Jira" guide

Have a bug, action item, or customer feature request that someone pinged you in Slack? Need to get it into Jira? Use Allma's "Add to Jira"

  1. Hover over the target message and click the hamburger menu for "More actions"
    Screen Shot 2022-07-13 at 4.46.02 PM.png
  2. Select "Add to Jira"
    Screen Shot 2022-07-13 at 4.46.42 PM.png
  3. Select the Project Board in Jira you want the ticket to go to
  4. Select the ticket type, and give the ticket a Name
    NOTE -- Allma will add the message contents and a link back to the message to the Jira ticket description to keep your team in the loop
  5. Add any additional details to the description that you want to specify
    Screen Shot 2022-07-13 at 4.48.05 PM.png
  6. Click create (pro tip -- you can type Cmd + Enter to save a click).
    NOTE - we add a link back to the Slack message from Jira, so your team stays in the loop
    Screen Shot 2022-07-13 at 4.51.47 PM.png
  7. If Allma is in the channel, Allma will add a threaded response to the message letting your teammates know where to find the ticket you just created.
    Screen Shot 2022-07-13 at 4.49.07 PM.png

Get set up

Make sure your team has the Jira Cloud integration turned on and configured, for more information, check out the Jira Cloud docs

FAQ

How is this different than the Jira Slack app?

The big differentiator is what will follow over the coming weeks. A few notable ways we’re amplifying Jira in Slack are:

1. Allma will recognize alerts from your most important applications streaming into Slack and easily get those into Jira for you, right off the alert.

2. As Jira tickets progress, Allma will sync updates directly to the Slack thread to keep your team in the know without having to check in Jira / ask.

Also, if you use Slack-Connects with your customers, we are developing unique functionality targeted at that customer management experience.

Lastly, longer term we are planning to give your team the power to take action in Slack from Jira -- kick off incidents, comment on threads, and more!

What are Slack message shortcuts?

Slack message allow you to quickly take action on a message inside of Slack. Here's more from Slack's documentation

Why can't I find Allma's "Add to Jira" shortcut action?

Shortcut actions are ordered by how frequently you use them. If you haven't used "Add to Jira" before, you will need to click "More shortcut actions..." and type "Add to Jira."

Screen Shot 2022-07-13 at 4.54.53 PM.pngScreen Shot 2022-07-13 at 4.55.08 PM.png


As you start using it more frequently (2-3 times), it should start showing up in the top three message shortcut actions for you.

How do I get "Add to Jira" to show up in the first three message shortcut actions?

Shortcut actions are ordered by how frequently you use them. As soon as you start using "Add to Jira" more frequently (2-3 times), it will start showing up in the top three message shortcut actions for you.

How do I specify which board I create a ticket on?

When you click "Add to Jira," Allma will prompt you to choose the Jira project board you want to create the ticket on in a dropdown menu.

How do I specify the ticket type?

When you click "Add to Jira," Allma will prompt you to choose the Jira project board you want to create the ticket on in a dropdown menu.

After you select the board, you will be prompted to select a ticket type for that board.

What happens if I have required fields beyond Ticket Summary?

Today, Allma will give you an error that the ticket failed to be created. Don't worry though, we are working on this!

Why isn't Allma responding in the comments with the ticket creation message?

Allma will only respond with a comment on the message you created a ticket from if Allma is in that channel. You can click the channel name, then click the "Integrations" tab to see if Allma is in the channel. If it isn't, you can click "Add apps" in the "Integrations" tab, or you can add Allma by typing @Allma in the channel.

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